- Firm-to-user
- User-to-firm
- User-to-user
The dimension of communication used in this web site is broadcast which refers to the one-way information exchange from organisation to user. Quiksilver & Roxy Malaysia (www.quiksilver.com.my) has provided FAQ in its web pages for the users to solve problems that they faced in this site.
Furthermore, it will send e-mail newsletters to the users who have registered to subscribe its newsletters. Users will be informed about any announcements or products updates in the e-mail newsletters.
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